Frequently asked questions

Firstly create an account, then buy enough credits to cover all the pages in your PDF file. Credits cost $0.25 each, the minimum you can purchase is two credits. One credit equals one page. Then upload your PDF file, after about 10 minutes you'll receive an email with a link to download the editable InDesign file with a folder of linked images

Our converted files are in IDML format, so can be opened in any version of InDesign from CS4 onwards, including all Creative Cloud versions.

We require users to create accounts for us to correctly assign purchased credits to the right user.

Because the conversion accuracy can vary across different PDF files, a single free trial wouldn't effectively help users assess our service. To guarantee your satisfaction, instead of a free trial, we offer a money-back guarantee on all our conversions.

If, after examining your converted InDesign file, you feel dissatisfied, simply reply to the download email. We'll either restore your page credits or refund the purchase to your payment card - whichever you prefer.

Extracting content with accurate formatting from PDFs is difficult. Some page items, for example mathematical formulas, will convert poorly. Although our tests show a 95% satisfaction rate, that means around 5% might not meet your expectations. Thus, to ensure complete customer satisfaction, we strictly adhere to a full refund policy.

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